Forum d'Entraide Informatique (FEI)

Bonjour à tous,

Comme dit dans la description, mon pc m'a fait un blue screen alors que je naviguais sur le net. Je n'ai pas eu le temps de noter les informations affichées et c'est pour ça que je demande de l'aide pour lire le fichier Minidump ci joint : http://cjoint.com/?0BkqWWGkmgM .

J'ai décoché l'option redémarrage automatique pour avoir le temps de tout noter la prochaine fois, mais je préfèrerais tout de même régler le problème avant, pas que le problème s'aggrave.

Merci d'avance!

Bonjour,

On ne voit rien dans ton minidump = illisible, il faut télécharger wocrashed de resplendence ici - http://www.resplendence.com/whocrashed qui va analyser ton bsod et créer un rapport puis tu pourras poster ce rapport ici.

Bonjour grimpeur,

Tout d'abord merci pour ta réponse et voici le rapport :

windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
Hardware: ASUSTeK Computer INC., Crosshair IV Formula
CPU: AuthenticAMD AMD Phenom(tm) II X6 1100T Processor AMD586, level: 16
6 logical processors, active mask: 63
RAM: 8588021760 total
VM: 2147352576, free: 1920417792




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Crash Dump Analysis
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Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Mon 10/02/2014 14:20:37 GMT your computer crashed
crash dump file: C:\Windows\Minidump\021014-32885-01.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x277CE)
Bugcheck code: 0xA0000001 (0x5, 0x0, 0x0, 0x0)
Error: CUSTOM_ERROR
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. CUSTOM_ERROR



On Mon 10/02/2014 14:20:37 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x277CE)
Bugcheck code: 0xA0000001 (0x5, 0x0, 0x0, 0x0)
Error: CUSTOM_ERROR
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. CUSTOM_ERROR



On Wed 05/02/2014 20:14:29 GMT your computer crashed
crash dump file: C:\Windows\Minidump\020514-23587-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75BC0)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80002F76ABB, 0xFFFFF88003DBEF60, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Wed 05/02/2014 20:00:03 GMT your computer crashed
crash dump file: C:\Windows\Minidump\020514-23836-01.dmp
This was probably caused by the following module: hal.dll (hal+0x12A3B)
Bugcheck code: 0x124 (0x0, 0xFFFFFA8007CF7028, 0xB64BC000, 0xD6000135)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.




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Conclusion
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4 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.

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Je précise juste que pour les crash du 5/02 c'est normale, j'ai changé le voltage de mon cpu car de base le bios était mal configuré et le vcore dépassait les 4.5v pour 3.8ghz... bref maintenant c'est réglé.

Bonsoir,

Ta carte ATI est bien à jour

Tu peux le vérifier sur le site AMD ici - http://support.amd.com/fr-fr/download

Oui tout est à jour, j'ai les 13.12. Les 14.1 Beta me font perdre plus de 30 fps en moyenne donc je n'est pas le choix.

Peut-être que ça viens de mon oc mais après plusieurs heures de benchmark et de jeu sans problème, c'est étrange que le crash vienne au moment ou la carte graphique est très peu utilisé ( j'étais sur le net...)

Bonjour,

J'ai remis les paramètres de ma carte graphique par défaut et je vais attendre une semaine pour voir si j'ai toujours des blue screen.

Je met le sujet en "résolu" vu qu'il était question de m'aider a trouver la cause du blue screen et grâce a toi j'y suis parvenu.

Merci encore et bonne continuation !

vishnou.

Bonjour,

Si tu as des BSOD juste en allant sur le net peut-être qu'une analyse dans la section désinfection pourrait aider à voir certaines choses car je doute qu'en revenant aux paramètres par défaut le problème soit résolu.

Très bien je vais suivre ton conseil, je change de section.